mnu88 Official Data Protection

MNU88 Privacy Policy – Member Data Protection in Malaysia

Mnu88 is committed to protecting the privacy and personal data of every member. This document transparently explains how we collect, use, store and protect your information as part of our highest security standards.

Updated: January 2026
Bahasa Malaysia
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mnu88's Privacy Commitment

Six core principles that shape our approach to protecting your data

Highest-Level Encryption

All data transmitted between your device and mnu88 servers is protected by 256-bit SSL encryption — the same standard used by international banking institutions.

No Data Selling

Mnu88 has never and will never sell, rent or share members' personal data with third parties for marketing purposes without your explicit consent.

Data Control in Your Hands

You may request access, correction, or deletion of your personal data at any time. MNU88 will process your request within 14 business days.

Secure Data Storage

Personal data is stored in certified data centres with multi-layered physical and digital access controls. Backups are performed regularly with full encryption.

Regulatory Compliance

Mnu88 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards to ensure your rights are upheld.

Breach Notification

In the event of any security incident involving your data, mnu88 will notify you within 72 hours along with the remediation steps taken.

Last updated: 15 January 2026

This Privacy Policy explains how mnu88 ("us", "Platform") manages your personal data. By using MNU88 services, you agree to the collection and use of information as described in this document. Please read carefully — we have made every effort to keep it as clear and easy to understand as possible.

1 Introduction

Mnu88 understands that privacy is a fundamental right of every individual. Your trust in us is something we do not take lightly. Every decision we make regarding data management is designed to protect your interests as a member.

This Privacy Policy applies to all users who access the mnu88.com website, use the MNU88 mobile app, or interact with any of our services. This includes visitors without an account, registered members, and anyone who contacts our customer support team.

We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards. If you have any questions about how we manage your data, contact information is available at the end of this document.


2 Personal Data We Collect

Mnu88 only collects data that is strictly necessary to provide safe, transparent and quality services. The following are the categories of data we collect:

Data Category Example Information Primary Purpose
Identification Data Full name, date of birth, identity card number Identity verification (KYC), legal compliance
Contact Data Email address, phone number, residential address Account communications, customer support
Financial Data Bank account number, transaction records Processing deposits and withdrawals
Usage Data Games played, session duration, betting records Service improvement, responsible gambling
Technical Data IP address, device type, web browser, approximate location Account security, fraud detection
Communication Data Live chat transcripts, support email content Complaint resolution, service improvement

We never collect sensitive information such as biometric data, medical records, or political affiliations. Data collected is the minimum necessary to meet our operational and legal requirements.


3 How We Use Your Data

The data we collect is used for specific and legitimate purposes. MNU88 does not use your data for purposes unrelated to the provision of our services. The primary purposes of data use are as follows:

  • Account management: Creating, verifying and maintaining your account, including the KYC process required by law.
  • Transaction processing: Processing deposits, withdrawals and any other financial transactions securely and accurately.
  • Platform Security: Detecting and preventing fraud, money laundering, collusion and suspicious activity on the platform.
  • Customer support: Responding to enquiries, resolving complaints and providing effective technical assistance.
  • Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and provide timely assistance.
  • Relevant marketing: Sending promotional information and offers relevant to your interests — only if you have given consent to receive marketing communications.
  • Platform enhancement: Analysing aggregated usage data to improve overall platform design, speed and user experience.
  • Legal compliance: Fulfilling reporting obligations to the relevant authorities as required by Malaysian law.

You may withdraw consent to receive marketing communications at any time through your account settings or by contacting customer support. Withdrawing marketing consent will not affect the core functionality of your account.


4 Data Sharing with Third Parties

Mnu88 does not sell your personal data. However, there are limited situations where we need to share data with trusted third parties to enable us to operate effectively:

  • Payment providers: Required transaction information is shared with payment service providers such as FPX processors, DuitNow and digital wallet providers to process your financial transactions.
  • Game software providers: Minimum required game session data is shared with third-party game software providers to ensure games function correctly.
  • Cloud service provider: Data is stored on secure, certified cloud infrastructure. All service providers are bound by strict data protection agreements.
  • Regulatory authority: mnu88 will comply with any court orders or lawful requests from law enforcement authorities in Malaysia.
  • Identity verification service: A certified third-party KYC service provider is used to verify member identities in compliance with Anti-Money Laundering (AML) requirements.

All third parties working with mnu88 are bound by strict confidentiality and data protection agreements. They are only permitted to use your data for the specific purposes defined in those agreements.


5 Data Security Measures

Mnu88 continuously invests in security infrastructure to ensure your data is always protected. The technical and organisational security measures we implement include:

  • 256-bit SSL encryption: All data transmitted between your device and our servers is protected by the highest-level transport layer encryption.
  • Data encryption at rest: Sensitive data stored in our databases is encrypted using the AES-256 algorithm.
  • Layered access controls: Only staff with specific authorisation may access members' personal data, and every access is logged for audit purposes.
  • 24/7 Monitoring: Security monitoring systems operate around the clock to detect any suspicious activity or intrusion attempts.
  • Regular security testing: Penetration testing and security audits are conducted periodically by independent security experts.
  • Two-factor authentication (2FA): Two-factor authentication is available to all members for an added layer of account security.

While we take all reasonable measures, no system can be guaranteed 100% secure. We encourage you to use a strong password, enable two-factor authentication, and report any suspicious activity to us immediately.


6 Cookies & Tracking Technologies

Mnu88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

  • Essential cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
  • Performance cookies: Collecting information on how you use the platform to help us identify technical issues and improve site speed.
  • Functional cookies: Saving your preferences such as language, display settings and stored login information for your convenience.
  • Analytics cookies: Helping us understand aggregated, anonymised usage patterns to improve the overall user experience.

You can manage cookie settings through your web browser preferences. Please note that disabling certain cookies may affect the functionality of some parts of the MNU88 platform.


7 Data Retention Period

Mnu88 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. The following are our data retention guidelines:

  • Active account data: Retained for the duration your account is active, plus any additional period required by law.
  • Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's tax and anti-money laundering legal requirements.
  • Support communication logs: Retained for 2 years for complaint resolution and service quality improvement purposes.
  • KYC Data: Retained for the period required under the Anti-Money Laundering Act 2001 and related regulations.
  • Data after account closure: Upon account closure, data that is no longer required will be securely deleted within 90 days, except for data that must be retained for legal purposes.

8 Your Rights Regarding Personal Data

As an mnu88 member and an individual protected under Malaysia's PDPA, you have the following rights regarding your personal data:

Right of Access

Request a copy of the personal data we hold about you.

Right to Rectification

Request correction of inaccurate or incomplete data.

Right to Erasure

Request data deletion in certain circumstances permitted by law.

Right to Object

Object to the processing of your data for direct marketing purposes.

Right to Data Portability

Receive your data in a machine-readable format.

Right to Restrict Processing

Request that we restrict the way we process your data.

To exercise any of the rights above, contact our privacy team via live chat or support email. We will process your request within 14 business days. In complex cases, this period may be extended to 30 days with prior notice to you.


9 Children's Data Protection

Mnu88 services are exclusively for individuals aged 18 and above. We do not knowingly target, collect, or process personal data from anyone under the age of 18.

If we discover that personal data belonging to an underage child has been collected without our knowledge, we will take immediate action to:

  • Immediately closing the account in question.
  • Deleting all data relating to that individual from our systems.
  • Reporting incidents to the relevant authorities where required.

If you believe a child has registered or is using the MNU88 platform, please contact our customer support team immediately so that appropriate action can be taken.


10 Privacy Policy Amendments

Mnu88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or improvements to our services.

When a material change occurs, we will:

  • Updating the "Last updated" date at the top of this document.
  • Sending notifications to the email address registered to your account.
  • Displaying a clear notice on the home page or during login for a minimum of 14 days.

Continued use of the mnu88 platform after changes take effect will be considered your acceptance of the amended policy. We advise you to review this page periodically to stay up to date.


11 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

  • Live Chat: Available 24/7 directly within the mnu88 platform — the fastest way to get a response.
  • Support Email: [email protected] — for written enquiries that require documentation.
  • Help Centre: Visit page FAQ us for answers to the most frequently asked questions.

Our privacy team is committed to responding to all personal data enquiries within 5 business days. For urgent account security issues, please use live chat for an immediate response.

Your Data Is Safe With Us

Join over 500,000 active members who trust MNU88 for safe, fair, and transparent online entertainment. Register today and enjoy the best gaming experience in Malaysia.

By registering, you confirm that you are 18 years of age or older and agree to the Terms and Conditions and mnu88's Privacy Policy.

Bahasa Melayu